Ace Handling

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Reviews about Ace Handling

• Greg McAllen

  11.09.2018
  ★ ★ ★ ★ ★
  *****FURTHER UPDATE*****FURTHER UPDATE*****FURTHER UPDATE***
  All faults have now been rectified to a high standard, on site, by Pete, ACE's service technician. This included a new radiator & reconditioned side shift ram plus new hoses etc. All parts & labour F.O.C. In addition, they sent 2 LPG cylinders plus some touch-up paints. My faith in ACE Handling has been restored for standing by their product. I would recommend & use them again. Thanks to Jayne, Pete & Craig.
  END UPDATE****
  I purchased a refurbished LPG powered TCM fork lift truck from Ace Handling. It was delivered 13th October 2015 with 5299 hours on the hour meter & cost £10,200.00 including VAT. I chose to use ACE Handling as they were particularly helpful with advice & information to aid in us choosing the right machine for our purpose & it came with 12 months warranty & 12 months Lola certificate. Our use is very occasional but we cannot operate without one.
  The forklift was equipped for our purpose with container spec mast & side shift. When delivered it looked really smart with its new paint, tyres & decals. Many of my Customers thought it was brand new & it certainly did justice to our new workshop.
  Now the not so good bits;
  Within a few days & less than an one hour of use the side shift was leaking hydraulic fluid on the freshly epoxied workshop floor.
  Good bit; ACE Handling had a technician out immediately to fix the problem which he initially did. Credit to him, he tested it well before me signing & he leaving.
  Now more bad bits;
  We noticed 'streaking' on the paint work down the side. On lifting the engine cover we found the battery case was split around the terminal & leaking electrolyte (acid). The engine cover support strut was heavily rusted/contaminated with acid residue.
  I reported this to ACE Handling but got a negative response & replaced the battery myself for the sake of £40.00
  Next we noticed the machine tyres 'screeching' on the floor & was scratching the new floor badly. On looking the machine over, the steer wheels were tracking out of line causing the tyres to drag. We found the track rod ends were loose on the steering ram as the lock nuts had not been tightened. I reported the problem to ACE Handling although we had to correct this ourselves immediately by re-aligning the wheels to parallel & tightening the lock nuts.
  The side shift ram is now leaking again.
  We found small pools of coolant on the workshop floor.
  At this point we have used the machine for 19.5 hours (clock reading 5318.5 hrs)
  We reported these problems to ACE Handling & were informed that we have to pay a £100 call out charge to inspect these leaks. As technicians ourselves (marine & automotive), I told them I would pressure test the cooling system & let them know our findings. We found the radiator has a split seam & requires replacing. On reporting this to ACE Handling I was told that radiators are not covered under their 12 months warranty. On reading the terms & conditions of their warranty (which I should have done prior to purchasing the machine but was so tied up with the premises move), there is not much that is covered. Sometimes to have to trust someone don't you? In fact it reads very much like one of those used car warranties. Unless the machine turns to dust it is not covered. Even then there is regular mention of that famous phrase 'fair wear & tear' to very much exclude everything. I should also mention this warranty has a maximum payout of £1000.00 which we all know will help very little if an engine was to go 'phut'.
  So I will be replacing the radiator myself. A replacement core is little more than their call out fee.
  Will I be using ACE Handling to service our fork lift? No, as I have seen first hand the standard of their 'preparation work' & their 12 months warranty is worthless.
  Will I purchase from them again or recommend them to any business associates? No, certainly not.
  
  Greg McAllen

About acehandling.com

Ace Handling - Ace Handling
Ace Handling, materials handling company, offering forklift truck hire, forklift truck servicing and the sale of new and used forklift trucks based in Rugby, Warwickshire.
Forklift hire, forklift sales, electric forklift, diesel forklift, LPG forklift, TCM, Toyota, BT Rolatruc, Nissan

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